Cancellation & Refunds

01Cancelling your subscription

Paid plans are annual and renew automatically. You can cancel at any time, and cancelling always stops any future renewal charge. Cancelling is done by email:

• Write to doxaedoffice@gmail.com from the address on the account and ask us to cancel. We turn off the renewal and leave your plan running until the end of the year you have already paid for, so nothing you have bought is lost. If you would rather stop sooner, say so and we will tell you whether a refund applies under section 3.
• There is no button in the app that moves a paid plan back to the Free plan, because that would give up the remainder of the year you have paid for without deciding anything about a refund. A paid plan returns to Free on its own when its year ends, and a Free account stays on Free with nothing to cancel.

Cancelling is a cancellation of future access and future charges. It is not, on its own, a request for a refund of what you have already paid — refunds are covered in section 3.

02What happens to your data when you cancel

What does change:

• The Free plan’s limits apply again — 25 teachers, 3 projects and 250 activities per project. These bite only when you create something new: if the account already holds more than a limit allows, nothing is removed and everything stays readable and editable.
• Public links you already handed out keep working. A downgrade stops you creating new sharing links or rotating their access codes; it does not break timetable, duty-roster, assign-cover or ledger links already in circulation. A calendar link is the exception — see the term calendar below.
• Collaborators you already invited keep their access. You just cannot add or change collaborators until you upgrade again.
• Break-duty rosters you already built stay readable. On the Free plan you cannot create or edit duty types and duty assignments, but existing rosters can still be listed, printed and opened through a duty-roster link already handed out.
• Proxy cover you already arranged stays readable. A downgrade stops you recording new absences or assigning new substitutes; the cover, absence history and fairness ledger already on record stay visible, printable and exportable.
• The term calendar closes entirely. Unlike the rest, the calendar is not left readable: below Standard you cannot add or edit calendar entries, the calendar is no longer visible in the app, and a calendar link you already published stops opening. Nothing is deleted — every holiday, exam, event and term total stays on record, and returning to Standard or above makes the calendar and its link work again exactly as before.
• Timetables you delete go to the trash and are recoverable for 7 days, then purged. That is independent of your plan.

If you want your account and its data removed entirely rather than downgraded, write to doxaedoffice@gmail.com. We delete the account and everything in it within 30 days of your request, and it disappears from our backups within a further 30 days, as described in the Privacy Policy. Billing records are kept for six years, because Indian tax law requires it.

03Refunds

Paid plans are annual subscriptions bought up front, priced in Indian Rupees (₹2,000 Basic, ₹4,000 Standard, ₹6,000 Pro, ₹8,000 Premium per year).

• Eligibility window. A refund may be requested within 7 days of the payment date. This applies to a first purchase and to an automatic renewal alike — a renewal charge is refundable on the same 7-day basis, counted from the date of that charge.
• Amount refunded — pro-rated. We refund the amount you paid less the part of the subscription year that has already run when we receive your request, counted in whole days. For example, a ₹4,000 Standard plan cancelled 5 days after payment is refunded ₹4,000 − (5 ÷ 365 × ₹4,000) ≈ ₹3,945.
• Not refundable. The Free plan and free trials — nothing is paid for them, so there is nothing to refund. We also do not refund a subscription that we have terminated for a breach of the Terms & Conditions.
• Part-used years. After the 7-day window we do not refund the unused part of a subscription year. You keep the plan you paid for until the end of that year, and cancelling turns off the automatic renewal so nothing further is charged.

Approved refunds are returned to the original payment method through Razorpay and normally reach your account within 5 to 7 working days of approval, subject to your bank or card issuer. We refund the full pro-rated amount and do not deduct our payment gateway’s transaction fee from it. Your own bank may apply a charge for a foreign-currency transaction; that is outside our control.

04How to request a refund

Email doxaedoffice@gmail.com from the address on the account, with:

• the account username or email address;
• the plan purchased and the date of payment;
• the payment or transaction reference;
• the reason for the request.

We will acknowledge within 2 working days and tell you the outcome within 7 working days. If we approve the refund we start it on the same day we tell you.

05Failed, duplicate or disputed payments

If money left your account but the plan was not applied, or you were charged twice, contact doxaedoffice@gmail.com or call 9612165794 with the transaction reference. A payment that fails at the gateway but is debited is normally reversed by the bank or gateway automatically within 5 to 7 working days; if it is not, we will pursue it with Razorpay on your behalf, and we will refund a duplicate charge in full — a duplicate is not pro-rated.

06Escalation

If you are not satisfied with the outcome, escalate to the Grievance Officer, DoxaEd — by email at doxaedoffice@gmail.com, by telephone on 9612165794 (Monday to Saturday, 10:00–18:00 IST), or by post at H/No 249, Midland, Dimapur, Nagaland, 797112, India. We acknowledge every escalation within 3 working days and answer it within 30 days.

This policy sits alongside our Terms & Conditions, the Shipping Policy and the Privacy Policy. Our full contact details are on the Contact Us page.